Empowering Voices in Tech: The Role of Humility and Support in Sparking Employee Expression in the IT Sector

Abstract

This study investigates the impact of Perceived Organizational Support (POS), Leader-Expressed Humility (LEH), and Organizational Culture (OC) on Employee Voice Behaviour (EVB) in the Information Technology (IT) sector of Karachi, Pakistan. POS and LEH were examined as independent variables, while OC was analyzed as a mediator. A structured survey was used to gather self-reported data from 350 full-time employees in the IT industry using validated instruments: 25 items for POS, 18 items for LEH, 22 items for OC, and 16 items for EVB. Partial Least Squares Structural Equation Modelling (PLS-SEM) was employed for data analysis. The results revealed that both POS and LEH significantly enhance EVB, with OC playing a mediating role. The study underscores the importance of supportive leadership and culture in promoting employee engagement and communication. Limitations include a correlational design and an industry-specific scope. Future research may explore longitudinal and cross-sectoral studies. This research contributes to organizational behaviour theory and offers practical insights for fostering EVB in hierarchical and culturally diverse contexts.